• Material: 100% cotton
• Sport Grey is 90% cotton & 10% polyester; Dark Heather is 50% cotton & 50% polyester
• Weight: 5.3oz 
• Taped neck and shoulders
• Slight color deviations during printing possible
• No Greek or Chinese characters possible
• Emojis cannot be printed
• Care: Cold wash; no thumble dry
• Made with sustainably and fairly grown USA cotton

1. How do I complete my order?

Design the product according to your liking using the various options. Use the "Preview" button to display a live preview of your order. You can then click on "Add To Cart" and complete the order.

2. My breed cannot be found on the product page. What now?

We're sorry! We currently offer a selection of over 1500 different breeds and coat colors and are constantly working to expand our selection. If your furry friend is still not there, we ask for your patience or we would be happy to refer you to one of our other products with an image upload function. 

3. How long does shipping take?

Your package will deliver approximately 2-6 business days after being picked up by the shipping carrier. However, there may be occasional delays with the carriers, which we cannot control. Therefore, our shipping information is only a guideline and not a guarantee.

4. How are our products shipped?

You will be notified by email as soon as your order has been shipped. You can find our shipping conditions here.

5. Where are our products made?

We attach great importance to quality. That is why all products are manufactured and shipped in compliance with the highest quality standards.

6. Are all orders checked after the order is placed?

Our ordering process is completely automated. After an order is placed, it is quickly sent into production. Therefore, please ensure that you verify all details of your design in the preview.  We cannot make any changes, and the product will be printed as ordered.

7. Can emojis and other characters be printed?

Unfortunately, emojis, Chinese or Cyrillic characters and other special characters cannot be printed. If these are entered, they will be displayed as blanks when printed. It is therefore important to only use letters from the Latin alphabet on the keyboard.

8. What do I have to consider when choosing my photo?

When choosing your photo, please ensure that it has good exposure (preferably daylight and no flash lighting). The photo should be clear, not blurry. Please note that we cannot verify every order, so you are responsible for the photo submitted.

9. My goods could not be delivered, what do I do now?

Unfortunately, we do not control the shipping carriers and cannot take any responsibility for the delivery. Please verify the delivery address when placing your order. You will also see the delivery address again in your order and shipping confirmations. If your order is returned for any reason, please confirm the full delivery address and telephone number. We will work to send your order out again as soon as possible. 

10. Can I exchange an item if it doesn’t fit?

Since all of our products are personalized just for you, they cannot be exchanged. Please make sure to choose the correct size or phone case model when placing your order.

Do you have any questions? Then contact us by email at support@pet-printed.com